• A Virtual Scribe is an individual who records patient encounters into EHR in real-time.
• Virtual Scribes document relevant information from patient visits, enabling Physicians to deliver better patient care.

• Exam rooms are equipped with a microphone and the exam room computers are connected with a secure HIPAA compliant connection.
• Scribe updates EHR in real-time with relevant information from the patient encounter.
• Once or twice a day, Physician reviews, edits and signs-off the visit notes.

• Allows Physicians to focus more on patient care.
•  Helps save time.
• Allows Physicians to see more patients.
• Spend more time with family.

•  Physicians usually report that the patients regularly thank them for spending more time with them, rather than typing on the computer during the visit.
• Many see an uptick in Patient Satisfaction Scores.

• Most Physicians notice an increase in revenues and visit volumes.
• On an average, 2-3 additional patients per day are seen, offsetting the cost of the service.
• Enhanced Physician productivity.
• Improved documentation – timeliness & accuracy, leading to improved billing.

•  It takes approximately 1-2 weeks for a Scribe to adapt to a Physician’s style of documentation.
• Having regular one-on-one sessions with the Scribe during trials help speed things up. Scribe better understands the documentation style and is able to deliver per Physician’s expectation.

• Internal auditors and language specialists ensure quality standards are met before clinical notes are returned to the Physician.

• We recruit experienced Virtual Scribes with deep medical scribing experience.
• Good command over English language, good listening, comprehension and analytical skills.
• Scribes with strong academic medical background, usually they are undergraduates in Science – Pharmacy, Physiotherapy and Dental Sciences.

•  HIPAA compliant typing into EMR is achieved by getting a RDP (Remote Desktop Protocol) or logging-in via VPN. Usually done per Physician’s preference – typing directly on Physician’s laptop/desktop or by logging into EHR online.

• Dragon listens to dictations and provides transcript. It lacks intelligence and critical thinking and cannot differentiate between Physician & patient.
• Scribing is done by trained people. Scribes are intelligent and they update EMR with very high quality input.

• Unique Scribe User ID & Password provided by Physician to enable access to EHR via secured VPN/RDP connections.

• Dedicated US # phone lines to receive, respond to client/customer queries, 24/7/365.

We have experience in handling Internal Medicine, Family Medicine, ENT, Orthopedics, Cardiology, Gynecology, Rheumatology, and other specialties.

• We always have a backup Scribe, i.e., secondary Scribe to handle absenteeism.

• It helps when the Physician vocalizes physical findings to be documented.
• It helps when the Physician repeats the patient’s response in English viz. if the patient nods or uses gestures or speaks in a low volume or any foreign languages (for example Spanish)
• When moving from one room to other, it helps when the doctor notifies the Scribe that he is moving to room # 2 etc..
• After each encounter, it helps if the doctor interacts with the Scribe for a few seconds to make sure that the Scribe gathered all relevant information from the encounter.

We have experience in EPIC, MedUSA, MEDENT, EXAMWRITER, eClinicalWorks, Centricity, Athena health, AllMeds, Allscripts, Practice Fusion, NextGen, Greenway Intergy, Elation EMR, and AdvancedMD. However, since there are several EMRs, it is impossible for a Scribe to get exposed to all of them, but it is easy to pick up as they are mostly one and the same.

A Medical Scribe who documents the chart note should add his/her name at the bottom of the chart.

For example: This document was done by Jonathan Knight acting as a medical scribe for Dr. Brady.

Business Proposition for Healthcare Providers

• A growing body of research shows that a Physician’s productivity decreases dramatically with an EMR.
• Studies conducted by a leading practice management consultancy, Karen Zupko & Associates, show that in a pre-EMR environment, Physicians who wrote notes on paper spent an average of 2 minutes to complete one patient’s documentation.
• Per-patient EMR documentation requires at least 5-10 minutes to complete for a single, simple patient chart. Added up over a 30-40 patient workday, these extra minutes translate into several additional hours of documentation work for providers each and every clinic day.
• While seeing patients, an average Physician’s productivity is greater than $200 per hour. However, with Physicians who use EMRs now spending an average 2-3 hours per work day typing and entering data into patient charts, they see significantly fewer patients than before – and they see a corresponding drop in revenue.

Gains in Physician Productivity with Virtual Scribes

• Providers who use Virtual Scribes see a significant net effect on their economic bottom line and just from office visit fees alone.
• Providers who use Virtual Scribes see their net revenue increase by at least $50,000 per year – and without an increase in overhead costs and time spent training new staff.
• For busy specialists – e.g., ENTs, orthopedists, dermatologists, and urologists – who can see an extra 10-15 patient per week using a Scribe, the revenue boost is significant, given the ancillary revenue additional patient visits generate.

• Our team has a minimum of 2 years of prior experience in handling specialties such as Internal Medicine, Family Medicine, ENT, Orthopedics, Cardiology, Gynecology, and other specialties.

Module I – Basic Scribe Training

• Medical Terminologies
• English Grammar / Americanisms
• Medical Coding
• Typing
•  Practical – listening to recorded audio files 

Module II – Advanced Scribe Training

•  Live Shadowing – to understand and to meet Physician’s expectations.